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Noticeboard

PRESCRIPTION REQUESTS

PLEASE DO NOT ORDER YOUR PRESCRIPTIONS EARLY - THEY WILL NOT BE ISSUED AND DUE TO CURRENT PRESSURE WE WILL NOT BE ABLE TO CONTACT YOU IN RELATION TO THIS

 

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Carers Health Check 

If you are a 'carer' (i.e. you have an unpaid role looking after someone in the community) for someone we can offer you a health check. 

This will involve an enquiry about any health problems / complaints and a review of any current medication which you may be on.  We can also provide information for organisations which may be able to help you in your role as a carer.

Please telephone our reception and ask for an appointment with our Practice Nurse for 'A Carers Health Check'

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BOWEL SCREENING

A new video has been released giving information on the Bowel Screening Testing

which is currently underway for eligible patients in Northern Ireland. 

If you have to take the test please follow the link below - you may find it of use!

http://www.cancerscreening.hscni.net/2188.htm

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Meningitis Vaccination 

The practice are offering patients an additional vaccination to protect them against meningitis which will cover the ACW+Y strains of the illness. 

You are eligible if you are a patient:

* Aged 18 (born between 2/7/1996 - 1/7/1996)

* If you are born between 2/7/1997 - 1/7/1999

* If you are aged up to 25 going to University for the first time

* If you are 16 or 17 going to Agricultural College for the 1st time

Please telephone reception if you fall into one of the categories and wish to avail of this vaccine.

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PRESCRIPTION REQUESTS

PLEASE NOTE AS FROM THE 25 MAY 2018 WE WILL NO LONGER BE FAXING PRESCRIPTIONS TO CHEMISTS

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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